Refund & Return Policy

Last updated: August 2026

At MIORAH, we want you to be happy with your purchase. If your order arrives damaged, defective, incorrect, or has an issue, please contact us and we'll do our best to make it right.

Returns

We accept return requests within 7 days of delivery.

To be eligible for a return:

• The product must be unused and unopened.
• The original packaging must be intact.
• The product must be in the same condition in which you received it.
• You must provide your order number and clear photos/videos showing the issue, where applicable.

Hygiene & Personal-Care Products

For hygiene and safety reasons, used, opened, or unsealed soaps cannot be returned or exchanged, unless the product arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos of the product
• Clear photos of the packaging
• A short description of the issue

We will review the request and, where appropriate, arrange a replacement or refund.

Refunds

Once your return is approved and received, we will review the product.

If the refund is approved, the applicable amount will be refunded through the available payment method.

Please note that the time required for a refund to appear may depend on the payment method or financial institution.

Exchanges

We can provide an exchange where the product is damaged, defective, or incorrectly supplied, subject to availability.

Non-Returnable Items

The following items cannot be returned:

• Used or opened soaps
• Products with damaged or missing original packaging
• Products returned after the 7-day return period
• Products damaged after delivery due to improper handling or use

Return Shipping

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, MIORAH will cover the applicable return/replacement shipping cost.

For other approved returns, return shipping arrangements may apply.

How to Request a Return

To request a return or report an issue with your order, please contact MIORAH Customer Support with your order number and details of the issue.

We will review your request and guide you through the next steps.